Shipping policy

Thank you for shopping with [SCENTIORA].

We aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are generally processed within [1–3] business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing times may be longer.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery: [X–X BUSINESS DAYS]

Please note that delivery times are estimates and are not guaranteed. Delays caused by shipping carriers, customs, weather conditions, incorrect addresses, or other circumstances outside our control may occur.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Any free shipping promotions will be subject to the terms and conditions stated at the time of the promotion.

Order Tracking

Where tracking is available, you will receive tracking information by email or through the contact details provided with your order once your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's operations and policies.

If your package appears lost or significantly delayed, please contact us at [valevixen005@gmail.com], and we will do our best to assist you.

International Shipping

If we offer international shipping, customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

[SCENTIORA] is not responsible for delays caused by customs processing.