RETURN & REFUND POLICY

We want you to be happy with your purchase.

Return Period

Eligible items may be returned within 14 days of delivery, unless otherwise stated on the product page.

To qualify for a return, the item must generally be:

• Unworn and unused
• Unwashed
• Free from stains, makeup, perfume, deodorant, pet hair, or other marks
• In its original condition
• Returned with original tags and packaging where applicable

Non-Returnable Items

For hygiene and resale reasons, certain items may not be eligible for return, including items marked as final sale and certain intimate, personal, or hygiene-sensitive products.

Gift cards, customized items, and personalized products may also be non-refundable where applicable.

Sale and Clearance Items

Items purchased during a sale, clearance promotion, or marked as final sale may be subject to different return conditions. Please review the product description or promotional terms before purchasing.

How to Request a Return

To request a return, contact us through the customer support method provided on our website and include your order information and the reason for the return.

Do not send an item back without receiving return instructions.

Refunds

Once your returned item is received and inspected, we will determine whether it meets the return requirements.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item is defective.

Exchanges

Exchanges may be available depending on stock and the nature of the request. When an exchange is not available, a return and new order may be required.

Defective or Incorrect Items

If you receive an incorrect, damaged, or defective item, contact us promptly with photographs and relevant order information so we can review the issue and determine an appropriate resolution.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item caused by us, return shipping costs may be the responsibility of the customer.

Important

We reserve the right to refuse returns that do not meet the conditions described in this policy or appear to have been worn, used, altered, damaged, or otherwise returned in an unsuitable condition.